Case Study: Healthcare Network achieves staff reduction, faster document retrieval and stronger data security with ibml

Intelligent Capture Enables a Healthcare Network to Reduce Staff, Streamline Document Retrieval and Enhance Data Security

Healthcare Network, which serves about 830,000 patients, was looking for a supported replacement for its sunset legacy capture platform and scanner/OS environment. It needed to reduce labor-intensive claims and credentialing document processing, improve retrieval and reporting, and strengthen security for sensitive provider information. The network chose an intelligent capture solution from ibml, including the ImageTracDS 1150 scanner and Capture Suite with Synergetics.

ibml implemented automated document classification, metadata extraction, image cleanup, and indexing workflows for claims and credentialing files, with business rules tailored to different document types. The results included reallocated staff, faster access to archived records, and better data security; the network also digitized a 400,000-document back-file in less than 30 days. Additional measurable impact included freeing a 30-foot by 15-foot storage room and eliminating weekly 50-mile round trips to retrieve off-site files.