Case Study: Humana achieves faster order processing and fewer FTEs with ibml scanning solutions

Humana cuts order processing time with ibml and processes up to 5x more orders per hour

Humana Inc., a major health and supplemental benefits company, faced challenges in processing high volumes of daily mail-order pharmaceuticals. Their initial integrated mail extraction and scanning solution created bottlenecks and inefficiencies. They sought a cost-effective system to handle fluctuating volumes, reduce manual tasks, and improve image quality, partnering with vendor ibml to address these issues.

The solution implemented high-speed ImageTrac scanners from ibml, which were paired with separate Agissar mail extraction devices. The ibml scanners provided dynamic image enhancement and in-line intelligence to automatically classify documents and process checks, integrating seamlessly with Humana's back-end systems. This specialization resulted in processing up to five times as many orders per hour with one less operations shift and nearly 75% fewer FTEs, while significantly improving image quality and reducing downstream exceptions.

Humana Inc.