Case Study: EDM Group Streamlines HMRC Digital Mailroom Processing with ibml Intelligent Scanning

EDM Group UK Selects ibml Intelligent Scanning Solution to Fulfill $6.7 Million HMRC Digital Mailroom Contract

EDM Group UK, a leading BPO and information management provider, was faced with the challenge of digitizing and processing over 20 million pieces of inbound mail per year to fulfill a £4 million HMRC Digital Mailroom contract. To meet this high-volume demand, they selected the ibml Intelligent Scanning Solution, provided by vendor ibml.

The ibml ImageTrac solution provided a single-step capture process with integrated intelligent recognition, enabling automated classification of over 100 form types and zonal ICR extraction. This solution from ibml significantly reduced processing times and software license costs for EDM Group, while improving their ability to meet strict SLAs and providing the added benefit of physically sorting key documents.

EDM Group

Gordon Nelson

UK Operations Director