Case Study: Document Retention Services Company achieves 800% scanning growth with ibml

Document Retention Services Company - Customer Case Study

Document Retention Services Company faced shrinking demand for traditional document retention services and shifted into scanning and document capture, but its early “one-off” systems were slow, fragmented, and costly. The company needed a more efficient way to digitize, organize, and process client documents at scale, and turned to ibml’s scanning and document capture technology, including ImageTrac scanners and ibml Capture Suite.

ibml standardized the company on high-speed ImageTrac scanners and Capture Suite software across multiple North American sites, improving image quality, automating post-scan processing, and reducing manual work. The results included more than 800% growth in scanning volumes, over 30% faster document processing cycle times, elimination of six desktop scanners, and reallocation of six FTEs; ibml Capture Suite also lowered licensing and maintenance costs while making the operation more cost-competitive.