Case Study: a BPO improves throughput and chain of custody with ibml and Agissar

BPO improves throughput with ibml scanners handling up to 730 pages per minute

The customer, a BPO (Business Process Outsourcing provider), faced challenges in its document processing operations, including inefficiencies, backlogs, and a lack of visibility into operator performance and costs. These weaknesses in its information management lifecycle threatened data flow and accountability. To address this, the BPO partnered with vendor ibml and utilized Agissar mail extraction workstations and ibml high-speed intelligent scanners.

The solution implemented by ibml involved Agissar workstations for mail extraction and preparation, providing detailed production statistics and throughput monitoring. Documents were then scanned using ibml's high-speed scanners for intelligent data extraction. This best-of-breed approach from ibml eliminated the need for night and weekend work, achieved consistent throughput, and provided the data needed for accurate cost management and exceptional chain of custody.