Case Study: Alaska National Insurance Company boosts claims processing efficiency with ibml advanced data capture

Alaska National Insurance Company saves hundreds of hours a week with ibml

Alaska National Insurance Company, a regional commercial insurer, faced significant inefficiencies in processing high volumes of claims documents. Their staff spent hours manually opening mail, scanning with desktop devices, and indexing documents into their system, creating a backlog and risking regulatory compliance issues. To overcome this challenge, they turned to an intelligent data capture solution from vendor ibml.

The ibml solution automated the data capture process with ultra-high-speed scanners and intelligent software that could automatically identify and expedite critical documents like RFAs. This eliminated the manual backlog, saved hundreds of employee hours per week, and ensured timely responses to avoid potential fines. The implementation of ibml's technology resulted in substantial cost savings, improved staff productivity, and became a central information hub for the entire company.

Alaska National Insurance Company