Case Study: a lending services provider reduces turnaround time and boosts staff productivity with ibml intelligent capture

a lending services provider cuts loan processing time 90% with ibml

A lending services provider faced significant inefficiencies in its loan processing operation. Its legacy system, reliant on 15 desktop scanners and manual labor, was slow, prone to errors, and unable to automatically identify documents or upload data. This created a bottleneck in digitizing and reviewing loan packages, which was critical for timely funding and compliance.

The provider implemented an intelligent capture solution from ibml, featuring high-speed ImageTrac scanners and ibml's Capture Suite software. This system automated barcode reading, document identification, and data upload, while also handling the copying and certification of key documents. The ibml solution reduced average loan processing time from 15 minutes to 75 seconds, a 90% improvement, and increased staff productivity by 400%, allowing the reallocation of nearly all scanning personnel.