Case Study: Water Corporation accelerates concession processing with IBM Consulting

Water Corporation implements an eConcessions platform with IBM Consulting

Water Corporation, a state-owned utility serving more than 1.3 million customer accounts across Western Australia, needed a faster way to handle over 40,000 concession applications a year. Its decade-old system relied on manual processes, was difficult to scale, and made it harder to securely store historic applications, especially during peak demand.

IBM Consulting helped Water Corporation implement a new eConcessions database and management platform powered by Salesforce Service Cloud. The solution automated validation and authorization workflows, integrated with existing systems, and centralized historical records, resulting in faster turnaround times, fewer manual errors, improved team efficiency, and a scalable foundation for future growth.

Water Corporation