Case Study: UWV achieves improved service efficiency with IBM

UWV launches a Dutch emergency employment program in six weeks with the help of IBM automation

UWV, the Dutch public employment services agency, needed to improve how it supports employees and manages HR-related tasks at scale. It turned to IBM and the IBM AskHR solution to streamline internal support and make employee services easier to access.

IBM implemented IBM AskHR to enhance the employee experience through self-service and smarter automation. The result was a more efficient HR operation with faster access to support and reduced manual effort, helping IBM improve productivity and simplify routine employee interactions.

UWV

Peter van der Heijden

Program Director E-Werken