Case Study: Avid Solutions achieves 10% fewer project management errors with IBM watsonx Orchestrate

Using IBM watsonx Orchestrate to improve employee and customer happiness

Avid Solutions, a research and development firm focused on sustainable agriculture and food production systems, faced time-consuming and error-prone operational work such as customer onboarding, project management, and expense reporting. To address these challenges, the company turned to IBM watsonx Orchestrate to automate repetitive tasks and help improve employee and customer happiness.

IBM implemented watsonx Orchestrate to streamline workflows like document processing, onboarding, and project management by routing emails and documents into cloud repositories and reducing manual steps. As a result, Avid Solutions cut project management errors by 10% and reduced new customer onboarding time by 25%, while also improving employee satisfaction and customer response times.

Avid Solutions

Malcolm Adams

Chief Executive Officer