Case Study: AddAI achieves faster, higher-quality AI assistants with IBM watsonx.ai

Using generative AI to build higher quality assistants faster

AddAI, a Czech-based startup and IBM Business Partner, wanted to build natural-sounding AI assistants that deliver accurate, 24/7 customer support while reducing the time needed to implement new assistants. The company needed trustworthy, transparent generative AI that could answer domain-specific questions with bank-level security and consistent results.

Using IBM watsonx.ai, IBM watsonx Assistant, and IBM Watson Discovery, AddAI built and piloted a banking assistant with retrieval-augmented generation to provide fluent Czech responses from verified documents and data. The IBM solution helped AddAI achieve 85% answer accuracy, cut unanswered queries by 50%, and is expected to reduce new assistant implementation time by up to 30%.

AddAI

Jindrich Chromy

CEO and Co-Founder