Case Study: a US-based healthcare company improves claims processing performance with IBM modernization

US-Based healthcare company gets ahead of a growing claims volume

A US-based healthcare company needed to modernize its IBM CICS-based claims processing application on its IBM System z servers to handle an expected growth in volume due to new government healthcare initiatives. The challenge was to optimize these application workloads to improve performance and prepare for increased demand without a significant rise in costs.

IBM worked with the company to analyze its systems and create a modernization roadmap. The solution involved using several IBM software products, including CICS Performance Analyzer and Operational Decision Manager, to recompile programs and implement architecture improvements. As a result, the company improved application performance by 10-20 percent, reduced CPU usage, lowered processing costs, and gained the capacity to handle a growing number of claims.