Case Study: Tutore improves student support and engagement with IBM watsonx Assistant

Tutore aims to be top of the class with an AI assistant

Tutore, a fast-growing Polish education provider with more than 335,000 students, needed a way to answer frequent registration, course, and pricing questions quickly without overloading its support team or adding costly 24/7 coverage. The company worked with IBM and IBM Business Partner TUATARA to improve customer support and create a more engaging learning experience with an AI assistant.

IBM watsonx Assistant-powered virtual assistant Tutorek was implemented to handle natural-language inquiries, provide contextual answers from Tutore’s knowledge base and learning resources, and escalate to human support when needed. In the first nine months, Tutorek exchanged more than 90,000 messages across 40,000 conversations and matched 95% of queries with answers from the knowledge database, reducing repetitive work for consultants and helping Tutore scale support more efficiently.

Tutore

Radosław Korczyński

Co-owner and Chief Digital Officer