Case Study: Thein Digital achieves faster, more accurate RFI responses with IBM watsonx.ai and IBM Watson Discovery

Thein Digital enables product managers and sellers to find the right information immediately so they can respond to their clients faster

Thein Digital, a Czech ICT infrastructure and cybersecurity supplier, needed to speed up how product managers and sellers handled RFIs and tender-related questions. Information was scattered across websites, PDFs, videos, and presentations, making it hard to find accurate answers quickly and increasing the risk of delays or inconsistent responses. IBM helped them address this with an AI-focused pilot.

IBM and Thein Digital used IBM watsonx.ai and IBM Watson Discovery to centralize product knowledge into a single searchable base and generate answers in natural language. The pilot delivered a 50% reduction in time spent on RFIs, a 32% increase in accuracy and consistency, and a 44% improvement in the speed and quality of responses to ad hoc queries, while linking answers back to source documents for verification.

Thein Digital

Jan Havlíček

Product Manager