Case Study: KPMG achieves faster regulatory process delivery with IBM Business Process Manager

The BPM-O story: creating opportunities for KPMG with IBM Business Process Manager

KPMG, a major professional services firm, identified a significant opportunity in helping UK banks manage a tidal wave of post-financial-crisis regulatory change. They aimed to create a new centralized Customer Relationship Centre (K-CRC) to offer clients a scalable, end-to-end solution, but required a robust technology platform to support it. KPMG selected IBM and its IBM Business Process Manager software to form the cornerstone of this new venture.

The solution, enhanced with a KPMG-developed optimizer (BPM-O), enabled business analysts to create and modify complex processes 80% faster without deep developer expertise. This drastically reduced change cycles from weeks to days. The success was immediate, with the first client deployment going live for 300 users in just 12 weeks, and the solution was quickly scaled to support 1,400 users. The partnership with IBM provided the strategic technology and support that allowed KPMG to successfully launch and grow this new business offering.

KPMG

Natalie Semmes

Partner