Case Study: Flex Contact Center boosts collaboration and growth with IBM Connections Cloud

Supporting rapid business growth with IBM Connections Cloud and IBM Verse

Flex Contact Center, a rapidly growing Brazilian professional services company, faced a challenge in enabling effective collaboration across its 11,000 employees spread across multiple locations. To prevent barriers to its expansion, the company needed to move away from traditional email and phone calls without making large infrastructure investments, seeking a secure, cloud-based social platform to boost productivity.

IBM implemented its IBM Connections Cloud solution, which provided integrated email and social business capabilities. This deployment enhanced employee collaboration, reduced email volume, and cut bandwidth usage by approximately 25%. The solution also enabled Flex Contact Center to offer new services to clients, boosting customer satisfaction and supporting the company's continued growth.

Flex Contact Center

Kleber Tobal Bonadia

Director of IT