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Case Study: State of North Dakota Department of Human Services improves client services with IBM Cognos Business Intelligence
A IBM Case Study
State of North Dakota Department of Human Services improves services through data-driven insight
The State of North Dakota Department of Human Services sought to serve clients more effectively by cutting administrative burdens and accelerating data analysis for its caseworkers. To achieve this, they partnered with IBM to implement IBM Cognos Business Intelligence.
The IBM Cognos solution empowered caseworkers with self-service analytics, providing a holistic, real-time view of client data. This transformation reduced report development time by up to 50%, saved significant administrative effort, and allowed caseworkers to spend more time delivering timely, informed services directly to clients.
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State of North Dakota Department of Human Services
Jeremy Lunde
Department of Human Services