Case Study: Toronto-Dominion Bank streamlines lease administration with IBM TRIRIGA

Simplified lease administration streamlines labor-intensive processes

Toronto-Dominion Bank (TD) faced the challenge of managing its large portfolio of income leases using inefficient, manual spreadsheet processes. The bank needed to handle increased workloads and meet regulatory and audit requirements without raising staffing costs. To address this, TD worked with IBM to implement the IBM TRIRIGA solution to streamline its lease administration.

By implementing IBM TRIRIGA, the bank automated workflows for tasks like invoicing and delinquency processing, replacing error-prone manual methods. This IBM solution provided a single source of truth for all property data, improving data accuracy and auditability. The results included a significant reduction in time spent on key processes, which boosted overall efficiency and allowed TD to manage a growing number of leases without increasing costs.

Toronto-Dominion Bank

James Pickens

Manager of Enterprise Real Estate Shared Services for Reporting and Technology