Case Study: System of Credit Unions of Brazil achieves 80% faster processes with IBM Robotic Process Automation

Sicoob radically boosts process efficiencies with IBM Robotic Process Automation software

System of Credit Unions of Brazil (Sicoob), Brazil’s largest credit union system, faced slow, error-prone, document-heavy processes such as account opening, credit analysis, insurance quotes, payroll loans, and customer registration. These manual tasks created compliance risks, poor data quality, and long turnaround times, so Sicoob turned to IBM Robotic Process Automation software to help streamline repetitive work.

IBM implemented attended business robots to handle tasks like data entry, document review, fraud detection, and ERP updates, while employees focused on higher-value work. The results included average time savings of up to 80%, cost reductions of 10%–20%, and account opening times cut from two days to 30–40 minutes, with near-zero errors and better process visibility for managers.

System of Credit Unions of Brazil

Everton Gomede

Head of Technology