Case Study: Shell achieves global process efficiency and major cost savings with IBM and SAP

Shell brings its global business closer together with IBM and SAP

Shell, a global petrochemicals giant, faced the challenge of operating with disparate systems and processes across its many business units. This complexity prevented a unified customer view, hindered global operational analysis, and limited economies of scale. To become a globally integrated enterprise, Shell partnered with IBM Global Business Services to undertake a massive upgrade of its comprehensive SAP application landscape.

IBM designed and implemented the upgrade, which was one of the world's largest SAP projects, impacting over 30,000 users. The solution standardized business processes onto a single, global SAP instance. This allowed Shell to consolidate back-office functions into centralized teams, resulting in hundreds of millions of dollars in cost savings. The project also established a foundation for advanced analytics and provided a consistent experience for customers worldwide.

Shell

Jan Boll

Vice President and Chief Information Officer