Case Study: Sagicor Bank achieves halved end-of-day processing time and significant cost savings with IBM LinuxONE

Sagicor Bank Jamaica accelerates its core processes and positions itself to launch new services with IBM LinuxONE technology

Sagicor Bank, a leading full‑service financial institution in Jamaica, faced an aging core-banking environment—still running a decade-old Temenos R14 release—that constrained its ability to add digital services, reduce in-branch wait times, and pivot to cloud-enabled architectures. To modernize the platform and support its digital transformation goals, Sagicor engaged IBM as its technology partner.

IBM delivered a proof of concept and then a production deployment using IBM LinuxONE servers running Red Hat Enterprise Linux with Temenos Transact, paired with IBM FlashSystem 7200 storage and KVM virtualization for production and recovery sites. The IBM solution cut end-of-day processing from more than six hours to under three, reduced weekend reindexing from two days to half an evening, improved teller response and customer satisfaction, and is expected to save roughly USD 1 million per year with a full ROI in three to four years.

Sagicor Bank

Mark Clarke

Vice President of IT