Case Study: a leading credit services provider in Asia reduces risk and boosts profitability with IBM Security and BIO-key access management

Reduces risk and increases profitability with an advanced access management solution

The customer, a leading credit services provider in Asia, faced significant challenges with traditional password authentication in its call center. The cumbersome login processes were harming agent productivity and increasing the risk of identity theft. To address this, the company worked with vendor IBM and its IBM Security Access Manager for Enterprise Single Sign-On solution to implement a more secure and efficient system.

IBM, in partnership with BIO-key, deployed an integrated single sign-on and biometric authentication solution. This allowed agents to access all necessary applications with a fingerprint swipe instead of passwords. The results were highly successful: the new system reduced payroll costs by 12% and saved USD110,000 annually in password reset costs, all while significantly improving security and agent efficiency.