Case Study: Formica Group achieves faster B2B trade and real-time transaction visibility with IBM Sterling B2B Integration SaaS Premium

Real-time transactional insights for business users

Formica Group, a global surfacing materials manufacturer, was overwhelmed by growing B2B and EDI support demands after its previous provider’s service deteriorated. Business users and trading partners needed faster help, better visibility, and quicker onboarding, but the company was stuck with slow support and lengthy implementation cycles that even caused lost sales.

IBM implemented IBM Sterling B2B Integration SaaS Premium with Business Transaction Intelligence, giving Formica Group cloud-based connectivity, self-service transaction visibility, and faster partner onboarding. The result was onboarding time cut from up to eight months to less than two weeks, daily B2B transaction volume increased by nearly 40% to 2,500 documents, and support costs fell by 63% over five years.

Formica Group

Phil Catlin

Application Development Manager