Case Study: du achieves rapid access provisioning, 80% fewer access help‑desk tickets and reduced fraud risk with IBM Security IAM

Protecting network resources and client data from unauthorized access while boosting efficiency

du, a leading UAE telecommunications provider with more than 2,000 employees, 8,000 contractors and 6.5 million mobile customers, needed to protect network resources and customer data while improving efficiency across a largely outsourced workforce. To address these challenges, du worked with IBM, using IBM Security Services — Identity and Access Management (IAM) to standardize user access across IT and network operations and strengthen fraud prevention.

IBM implemented an automated, centralized IAM platform with a self-service onboarding portal that captures identity data, standardizes approval workflows and provides end-to-end access control and visibility into user behavior. As a result, du cut the time to grant new users access from two weeks to about 10 minutes, reduced application integration time from three months to three days, and achieved an 80% reduction in help-desk tickets related to access management, while lowering fraud risk and boosting productivity.

du

Ibrahim al Mallouhi

VP of Security Operations