Case Study: The Insolvency Service achieves up to 4x faster claims processing with IBM Consulting and Microsoft technologies

Processing claims up to 4x faster with IBM Consulting and Microsoft technologies

The Insolvency Service, a UK government agency that helps people in debt, was struggling with five disconnected case management systems that created duplicated data, limited visibility, and slow claim handling. It turned to IBM Consulting and Microsoft Dynamics 365 Customer Engagement on the Microsoft Azure cloud to modernize its case processing and improve service delivery.

IBM Consulting helped The Insolvency Service replace and consolidate its aging systems into a single cloud platform, integrating seven business applications and migrating large volumes of claims, payments, contacts, and documents. The result was major efficiency gains: straightforward claims can now be processed up to 4x faster, bulk processing has automated tasks like letters and checks, and the agency gained a more flexible, scalable platform with better visibility and lower effort to adapt to future changes.

The Insolvency Service

Sharon Lewis

Deputy Chief Operating Officer