Case Study: Primanti Brothers saves 2,000 hours annually and achieves 100% ROI in three months with IBM Robotic Process Automation

Primanti Brothers modernizes back-office processes with an RPA bot

Primanti Brothers, the iconic Pittsburgh sandwich chain, faced an inefficient back‑office process where eight regional managers each spent about 45 minutes every morning producing 40 daily sales and labor reports. To streamline reporting and free managers to focus on operations, Primanti Brothers partnered with IBM (with Salient Process as an implementation partner) and selected IBM Robotic Process Automation to modernize its finance reporting.

IBM implemented an RPA bot in about two weeks that produces the 40 daily reports in three minutes, automating tasks for eight managers and saving more than 2,000 hours annually with cost savings of roughly USD 84,000; Primanti Brothers reported 100% ROI in three months. The IBM solution reduced manual errors, delivered real‑time data for faster decision‑making, freed managers for customer‑facing work, and is being scaled to additional departments.

Primanti Brothers

Caitlin Stritmatter

Director of Financial Planning & Analysis