Case Study: Utica Park Clinic achieves 14:1 ROI and over $840,000 in added revenue with IBM Watson Health

Population health management helps Utica Park Clinic ease the transition to value-based care

Utica Park Clinic, a multi-specialty physician group in Oklahoma, faced the financial challenge of transitioning from a fee-for-service model to value-based care without compromising revenue or quality. To navigate this shift, they partnered with IBM and implemented its Watson Health population health management (PHM) platform, which included components like Phytel Outreach and Phytel Insight.

IBM's solution enabled Utica Park Clinic to automate patient outreach and identify gaps in care. This initiative resulted in nearly 140,000 successful appointment reminders and informed 65,000 patients of care gaps. In a 60-provider pilot program alone, IBM's platform helped generate over $840,000 in additional billable revenue, achieving an extraordinary 14:1 return on investment and funding the PHM program's ongoing efforts.

Utica Park Clinic

Jeffrey Galles

Chief Medical Officer