Case Study: America’s Largest State Government achieves faster, transparent procure-to-pay — cuts lead time from 5 days to 15 hours and saves $1.4M with IBM Process Mining

One of America’s largest state governments employs in-depth process analysis to improve its procure-to-pay process

America’s Largest State Government faced major procure-to-pay inefficiencies after integrating SAP SRM and SAP ECC: cross-system data transfers were delayed, traditional BI couldn’t detect process deviations, and invoice processing errors were causing compliance fees. The state turned to IBM and deployed IBM Process Mining to get end-to-end visibility across both systems and diagnose root causes.

IBM used IBM Process Mining (part of IBM Cloud Pak for Business Automation) to discover, monitor and model the full workflow, build dashboards for performance, path and conformance analysis, and enforce governance across agencies. IBM’s work revealed seven-day transfer delays, inverse data flows and out-of-order invoice processing; fixing these issues cut lead time from 5 days to 15 hours and recovered about USD 1.4 million in avoidable costs, while enabling ongoing monitoring and process improvements.