Case Study: New Jersey Department of Community Affairs achieves faster inspections, higher revenue, and greater productivity with IBM Consulting for Microsoft

New Jersey Department of Community Affairs boosts public safety, revenue and productivity with IBM Consulting for Microsoft

The New Jersey Department of Community Affairs (NJDCA) faced outdated, paper-based inspection processes, fragmented IT systems, and costly, unreliable legacy tools that slowed work across fire, housing, and elevator safety programs. It partnered with IBM Consulting for Microsoft to modernize its operations and improve public safety, revenue collection, and staff productivity.

IBM implemented a cloud-based, mobile-centric inspection solution built with Microsoft Dynamics 365, Microsoft Power Platform, Azure, and Power BI. The new system centralized data, automated billing and notifications, and enabled mobile inspections and online self-service, helping reduce elevator inspection cycle time by up to 90%, cut housing inspection backlogs from years to as little as zero to six months, and increase revenue by 46% in housing inspections and 15% in fire safety inspections.

New Jersey Department of Community Affairs

John Harrison

Director of Information Technology