Case Study: Hana Financial Group reduces downtime and maintenance costs with IBM Services – Technology Support

Minimizing downtime by engaging IBM Services – Technology Support

Hana Financial Group, a Seoul-based financial holding company, had recently consolidated the infrastructure of 11 affiliates into one data center but was still managing more than 100 service and maintenance contracts and separate bills. This created administrative overhead, late-payment risks, and inefficiencies in its multi-vendor IT environment, prompting the company to seek help from IBM Services – Technology Support.

IBM Services – Technology Support implemented Integrated Multivendor Support Services with a single point of contact, consolidated contracts and invoicing, proactive on-site support, and stocked replacement parts. As a result, Hana Financial Group cut maintenance costs by 3%, improved vendor management efficiency by 30%, reduced replacement-part wait times by 83%, and simplified bill handling by combining more than 100 bills into one.

Hana Financial Group