Case Study: Mayden improves patient outcomes with IBM Instana Observability

Mayden uses observability to support delivery of mental health services

Mayden, a UK healthcare technology company, needed deeper visibility into the performance of its iaptus digital care record system as it supported mental health services and frequent software releases. The team wanted second-by-second monitoring, strong data privacy controls, and easier analysis of complex application behavior, which led them to IBM Instana Observability.

IBM implemented IBM Instana Observability to monitor iaptus across Mayden’s private cloud environment, giving the team fast visibility into application performance, architecture, and security-related data controls. Mayden was able to start seeing usage and performance data within days, improve incident investigation, and better understand where software needed attention, helping increase reliability and support ongoing optimization.

Mayden

Chris Eldridge

Director of Operations