Case Study: a leading jewelry retailer boosts sales and smarter hiring with IBM Kenexa Behavioral Assessment on Cloud

Making smarter recruitment decisions with deep insight into the keys for sales success

A leading jewelry retailer in the United States faced the challenge of identifying the best candidates for its sales associate roles to drive growth and improve customer engagement. To refine its recruitment process, the company partnered with IBM to utilize the IBM Kenexa Behavioral Assessment on Cloud, seeking a more accurate way to assess applicants' potential for success.

IBM helped the retailer develop a customized assessment that identified key traits correlating with high sales performance. The solution provided deep insight, enabling smarter hiring decisions. The results were significant: top-scoring associates achieved 36% higher sales, an average of $26 more per hour, and were seven times more likely to hit their sales targets. This performance translated to an additional $6.6 million in sales, demonstrating the tangible impact of the IBM solution.