Case Study: a major health insurer cuts defect rates by 10% with IBM Rational DOORS Next Generation

Major health insurer cuts defect rates by 10 percent

IBM helped a major health insurer overcome challenges with inconsistent and poorly managed project requirements. The insurer's hundreds of geographically and functionally distributed business analysts used varied methods to define requirements, leading to project delays and overhead for project managers.

The solution involved implementing IBM Rational DOORS Next Generation software. This provided a single, collaborative platform for defining and reviewing requirements, standardizing practices across the organization. As a result, IBM's solution helped the insurer reduce its overall project defect rate by 10 percent, cut overhead, and shorten time to market.