Case Study: Duke Energy improves gas transportation billing and reporting with IBM and Oracle

Keeping energy flowing to hundreds of thousands of customers with IBM and Oracle

Duke Energy, the largest electric power holding company in the United States, faced a significant challenge when the software underpinning its mission-critical Gas Transportation Management System (GTMS) went out of support. This created a major business risk, including potential disruption to the energy supply for hundreds of thousands of customers and lost revenue. To mitigate this risk, they partnered with IBM to upgrade their system using the Oracle Utilities Billing Component solution.

IBM Global Business Services implemented and customized the Oracle software, tailoring it to Duke Energy's specific operational needs within a strict six-month timeframe. The solution optimized complex settlement and billing operations, considerably shortening runtimes for critical reports and providing users with quicker information access. As a result, Duke Energy reduced risk and revenue leakage, boosted billing accuracy, and ensured the continued, fully-supported operation of its gas transportation business.

Duke Energy

Mitch Martin

Manager, City Gate Operations