Case Study: Consolidated Communications improves network management and responds 40% faster with IBM Netcool

Improving network management using IBM Netcool software

Consolidated Communications, a broadband and business communications provider, needed a flexible fault monitoring platform to support rapid growth, new acquisitions, and better service reliability across its large network. To meet that challenge, the company turned to IBM and its Netcool Operations Insight software to improve network management and responsiveness.

IBM implemented a scalable, integrated fault management solution that gave Consolidated Communications a unified view of alarms and events across locations and data sources. The results included a 20% reduction in alarms, 40% faster technician response times, and smoother integration of new acquisitions, helping boost customer satisfaction and support continued expansion.

Consolidated Communications

Danny Butler

Manager of Network Surveillance