Case Study: a major insurance and financial services company saves $1.5 million annually with IBM business process management

IBM solution for business process management helps organization save USD1.5 million annually

The customer, one of the world's largest insurance and financial services companies, faced a challenge with its manual and inefficient change request process for financial reference data. This labor-intensive system, which relied on spreadsheets and email, lacked proper approval tracking. To address this, the company partnered with IBM to implement a business process management (BPM) solution.

IBM implemented its BPM offering using IBM Blueworks Live, IBM Business Process Manager, and IBM Operational Decision Manager software. This solution automated the change request process, centralizing it for greater consistency and control. The measurable result was an annual saving of USD 1.5 million in maintenance costs from retiring several old systems, alongside significantly faster and more controlled process execution.