Case Study: Shuto Technology improves automotive maintenance reliability and cuts costs with IBM Maximo Application Suite

IBM and Shuto Technology help automotive OEM improve equipment reliability, cut costs and empower technicians

Shuto Technology, an EAM provider for the automotive industry, was helping a major automotive enterprise in China tackle rising maintenance complexity, high repair costs, and inconsistent equipment upkeep. Traditional manual maintenance methods made it harder for technicians to quickly access data, diagnose faults, and maintain reliable production, creating pressure to improve efficiency and standardize workflows. IBM and Shuto Technology used IBM Maximo Application Suite to address these challenges.

IBM implemented an AI-powered maintenance solution built on IBM Maximo Application Suite, combining intelligent knowledge mapping, AI-driven diagnostics, and AR-based remote assistance to support technicians with faster, more accurate troubleshooting. The result was a 25% reduction in MTTR, average repair time cut from 13 minutes to 9 minutes, and a 28% reduction in training hours, with training completed three months early and saving thousands of dollars.

Shuto Technology

Zhu Shufeng

General Manager