Case Study: HTOP Hotels achieves faster, smarter workforce planning with IBM Planning Analytics

HTOP Hotels relies on intelligent planning with Planning Analytics to transform human resources management

HTOP Hotels, a leading all-inclusive hotel chain in Catalonia, was struggling to manage workforce and resource planning across 16 hotels using spreadsheets and disconnected processes. In a fast-moving hospitality environment with thousands of daily reservations and about 500,000 guests a year, the company needed a more collaborative, real-time way to optimize staffing, meals, cleaning, and supplier orders. IBM Planning Analytics was used to support this shift.

IBM implemented IBM Planning Analytics for HTOP Hotels through IBM Business Partner Integra, creating a centralized platform for real-time data analysis, demand forecasting, and scenario planning. The result was a 30% reduction in planning time, a 75% reduction in the gap between demand and staff availability, and reporting time cut from days to minutes, improving coordination, agility, and operational efficiency across the hotel group.

HTOP Hotels

Joaquim Gambin

CFO & CTO