Case Study: Digital Office Company achieves faster document classification with IBM watsonx.ai

From minutes to seconds Transforming document management with AI

Digital Office Company, a Finland-based information management provider, struggled with manual document classification, misplaced documents, and incomplete metadata handling that could hurt data quality and raise GDPR concerns. To address this, Digital Office Company worked with IBM using IBM watsonx.ai and IBM Watson Discovery to build a smarter way to identify, classify, and extract insights from large volumes of documents.

IBM helped implement a 6-week pilot that combined traditional machine learning with generative AI and large language models to create custom labels, metadata tags, and richer document insights. The solution reduced document classification time from a few minutes to 2.4 seconds, with only outlier documents needing human review, improving speed, quality, and efficiency for Digital Office Company’s customers.

Digital Office Company