Case Study: Etihad Airways achieves secure, on-demand operational insights with IBM Services

Fly into the Cloud to transform operational efficiency

Etihad Airways needed a faster, more secure way to share large volumes of financial and operational information with executives, replacing a time-consuming process of spreadsheets, PowerPoint decks, and more than 20 emails a day. Working with IBM Services, the airline used Microsoft Power BI to give leaders on-demand, tailored access to key metrics while keeping highly sensitive data under strict governance.

IBM implemented a secure hybrid solution that combined Power BI with an on-premises Microsoft SQL Server data warehouse, connected through a Power BI On-premises Data Gateway so no data had to reside in the cloud. The result was a major improvement in reporting speed and usability: monthly dashboards that once took over two weeks to produce now take only hours, information is available in minutes, and executives can drill down into real-time, mobile-friendly dashboards for quicker, better decisions.

Etihad Airways

Imran Alli

Financial Planning & Analysis Manager