Case Study: MIKOPTIK achieves faster R&D information access with IBM watsonx Assistant and IBM watsonx Discovery

Finding R&D information faster with AI

MIKOPTIK, a leading micro-nano processing system solution supplier, needed to streamline its resource-intensive R&D processes and make technical information easier to find across siloed systems. With help from IBM, the company sought an AI-driven way to improve knowledge sharing, support engineering teams, and reduce reliance on a few key experts.

IBM implemented an automated knowledge base management solution using IBM watsonx Assistant, IBM Watson Discovery, IBM Cloud Pak for Business Automation, and IBM Cloud Pak for Integration. The result was a 40% boost in engineering information access, a 50% reduction in lead times from engineering design to production planning, and an improvement in technical service and customer experience from 50% to 90%.

MIKOPTIK