Case Study: Royal Melbourne Hospital achieves digital facilities management efficiency with IBM TRIRIGA

Facilities management for healthcare goes digital

Royal Melbourne Hospital, one of Australia’s leading healthcare providers, needed to replace fragmented, paper-based facilities management processes with a more efficient and transparent digital approach. Working with IBM and its IBM TRIRIGA integrated workplace management system, the hospital aimed to improve service delivery, data visibility, and compliance across a large, complex health network.

IBM implemented TRIRIGA to digitize task management, mobile service requests, reporting, and asset-related workflows. The results included more than 1.5 million tasks processed, over 500,000 service requests handled in the first year, a 34% reduction in paper, printing, and paging costs, and major speed gains such as an 85% improvement in discharge-clean response times and an 84% improvement in patient-transfer response times.

Royal Melbourne Hospital

Adriana Stormont

CAFM Project Director