Case Study: Royal Canin USA boosts global efficiency with IBM and Microsoft Dynamics NAV

Enhancing capabilities and increasing efficiency with rollout of global ERP platform

Royal Canin USA, a leading global pet food supplier, faced challenges with disparate IT systems that hindered its digital transformation and slowed its response to market changes. The company engaged IBM Global Business Services to help implement a unified global ERP platform based on Microsoft Dynamics NAV to standardize processes and improve efficiency.

IBM deployed a centralized ERP model, incorporating best practices from workshops with global subsidiaries. The solution, which included modules for finance, supply chain, and sales, automated controls and streamlined operations. As a result, Royal Canin USA increased efficiency, enabled faster deliveries to raise customer satisfaction, and laid the foundation for new digital sales channels. IBM's support was critical to the successful rollout across multiple countries.

Royal Canin USA

Benjamin Tarte

ERP Director