Case Study: X-POWER achieves faster enterprise knowledge access with IBM watsonx AI solutions

Empowering manufacturing enterprises' digital transformation with generative AI

X-POWER, a leading provider of intelligent and digital integrated system solutions in China, needed to modernize an ineffective internal knowledge management system. Its existing setup, based on WeChat ports and traditional file management, created fragmented information, manual curation, and slow access to knowledge, making it hard for employees to find answers quickly.

IBM worked with X-POWER to co-create an AI-powered enterprise Q&A knowledge base using IBM Cloud Pak for Integration, IBM watsonx Assistant, IBM Watson Discovery, and IBM watsonx.ai. In just over two months, IBM helped deliver a solution that reduced enterprise knowledge query time by 85%, improved post-sales process efficiency by 80%, cut misunderstandings from complex content by 90%, and reduced concerns about AI safety and explainability by 70%.

X-POWER

Huang Yadan

General Manager