Case Study: VE Commercial Vehicles Ltd. achieves faster issue resolution and greater IT availability with IBM

Driving peak performance with comprehensive support coverage from IBM

VE Commercial Vehicles Ltd. (VECV), a major commercial vehicle manufacturer with more than 11,000 employees across 94 locations in India, needed a trusted way to simplify support for its multi-vendor IT environment and improve high-availability operations. To address challenges around end-user productivity, infrastructure uptime, and vendor management, VECV turned to IBM for comprehensive infrastructure and digital workplace support services.

IBM implemented an integrated support contract combining IBM Hardware Warranty and Maintenance Services with IBM Digital Workplace Services, along with a governance framework for better vendor oversight. The solution helped VECV accelerate issue resolution, reduce IT downtime, improve visibility across more than 8,000 assets, and support business continuity and SLA compliance, while also giving employees centralized help desk support and self-service tools that improved productivity.

VE Commercial Vehicles Ltd.

Rajesh Mishra

Senior Vice President of Corporate Processes and IT