Case Study: Chatmantics achieves dramatically lower customer acquisition costs with IBM Voice Agent with Watson

Driving down the costs of customer acquisition with integrated contact center AI

Chatmantics develops virtual assistants to help companies acquire customers and support them after the sale, but it needed a way to cut the high time and cost of qualifying leads and handling inbound contact-center calls. To address this challenge, Chatmantics worked with IBM, using IBM Voice Agent with Watson and IBM Watson Assistant in the IBM Cloud to build automated voice and text assistants.

IBM’s solution enabled Chatmantics to automate routine customer interactions, qualification, and information gathering across voice, SMS, email, and social channels. The results were strong: the platform now handles more than 250,000 inbound calls per month, new clients can be onboarded in 48 to 72 hours, and most clients have seen customer acquisition costs fall by 60% to 70%.

Chatmantics

Keith Scales

Chief Executive Officer & Founder