Case Study: Clark County Department of Social Service achieves better client outcomes and operational insight with IBM Cúram

Driving better client outcomes with new operational insight and control

Clark County Department faced fragmented information that prevented it from tracking the outcomes of social assistance programs and delivering timely, targeted services. The county engaged IBM and deployed IBM Cúram solutions — including the IBM Cúram Social Program Management Platform and modules for Income Support, Provider Management, Verification and Universal Access — to gain deeper operational insight and control.

IBM’s implementation created a unified, richly detailed client view that enables case workers to connect clients to the right services at the right time. The IBM Cúram deployment delivered unprecedented insight into client needs and outcomes, sped delivery of life-changing benefits, improved the county’s ability to track program results, and strengthened HIPAA-compliant data security.

Clark County Department

Tim Burch

Director