Case Study: Sopra Steria achieves 24/7, faster customer support with IBM watsonx Assistant

Delivers intelligent, turnkey virtual assistant powered by IBM Watson technology

Sopra Steria, a European digital transformation leader, needed an AI virtual assistant that could do more than answer routine questions and actually resolve customer issues. After evaluating 15 options, the company chose IBM watsonx Assistant to help deliver a smarter help desk experience for customers across multiple industries.

IBM enhanced the solution into a turnkey virtual assistant platform with translation, natural language understanding, text-to-speech, and rapid deployment features. The result is production use at 10 customer sites across Europe, with one major billing portal handling 80% of inquiries through to resolution and first-month usage reaching more than 75,000 conversations.

Sopra Steria

Patrick Meyer

Technical Director, Artificial Intelligence Senior Architect and IBM Champion