Case Study: Public Utility Holding Company achieves seamless acquisition integration with IBM Services

Delivering great service to millions of customers even during acquisition integration

Public Utility Holding Company, a large U.S. natural gas utility serving about two million customers, needed to integrate a major acquisition without disrupting billing or customer service. The company turned to IBM Services and its Oracle Utilities Customer Care and Billing system to help consolidate the acquired business while maintaining accurate, on-time billing and high customer satisfaction.

IBM Services supported the migration with technical experts, helped re-platform the integration architecture onto Oracle Fusion Middleware, and assisted with re-engineering dozens of system integrations. As a result, Public Utility Holding Company moved to a single set of standardized systems, shut down one data center, improved system stability, reduced interfacing errors, and created a stronger foundation for profitable growth and consistent service.