Case Study: King Abdullah Financial District achieves 95% better customer satisfaction with IBM Maximo

Delivering great customer service at a mega real estate development

King Abdullah Financial District Development & Management Company needed a robust way to manage maintenance across a massive, fast-growing urban development in Riyadh, where more than 100,000 operational assets and critical services must stay reliable 24/7. To support this challenge, the company turned to IBM Maximo, along with implementation help from IBM Business Partner eSolutions Saudia LLC.

IBM deployed Maximo to centralize asset maintenance, automate work orders, integrate with ERP, CRM and BIM systems, and provide predictive insights through Maximo Health. The results included a 95% improvement in customer satisfaction, an 85% faster work order close time, and a 95% improvement in the ability to measure contractor performance, control maintenance activities and reduce paperwork.